Returns & Refund Policy
At Society Tea, we strive to ensure the highest quality in every pack; however, due to the perishable nature of our products, returns are only accepted in cases of damaged or incorrect items. Please notify us within 24 hours of delivery to initiate a resolution.
Report the Issue
Contact our customer support team via email or phone within 24 hours of receiving your order, providing your order number and details of the concern.
Provide Documentation
Submit clear photographs of the damaged product or incorrect item along with the original packaging and invoice to verify the claim.
Quality Inspection
Our quality assurance team will review your request to ensure it meets our return criteria regarding product integrity and safety standards.
Resolution Process
Once approved, we will process a replacement or initiate a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing